• We offer a three day satisfaction guarantee on all items (counting the day received - weekends, special deliveries or quick orders are subject to same day return only)
  * Please see return procedure below.
• A 10% restocking fee will apply ($20 minimum fee per item). You are risking very little to save a lot.
  **NOTICE - any item priced under $20 is non-refundable.**
• We encourage you to not wear or alter our merchandise until you are sure you are 100% satisfied with the transaction. No refund will be issued for altered, modified or used items. TAGS MUST REMAIN ON.
• If the gown has been altered in any way, either by you or Dianna's Formal Affair at your request, this is considered a CUSTOM ORDER and CAN NOT BE REFUNDED OR EXCHANGED.
• All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped.
• NO refund will be issued for special order items including Bridesmaids dresses.
• NO refund or exchange will be given for any lingerie items.
• NO refund or exchange will be given for any bra items.

 

                                                                                  SHIPPING

• Orders being shipped to the 48 contiguous States will be shipped via UPS, unless shipping to a P.O. Box.
• Overnight/Next Day shipping (U.S. only) is available for an additional $60.
• All Hawaii, Alaska and P.O. Box orders will be shipped through the U.S. Postal Service.

 

EXCHANGE PROCEDURE

• Exchanges can be made within a reasonable time frame after receiving the dress.
• NO exchange will be given for any lingerie items.
• An Exchange Authorization Code must be obtained from us and it must be visible on the outside of the returned box.
• Customer is responsible for return shipping costs and also for the reshipment of the exchange.
• Exchange items must be addressed to:

Dianna's Formal Affair
52131 Columbia River Hwy
Scappoose Or, 97056

• Please send a letter stating the EXCHANGE AUTHORIZATION CODE, CUSTOMER name, address, phone NUMBER, wedding date, name on the credit card, THE reason FOR EXCHANGE and What you want to exchange for must be included in the box. Any Exchange without a letter in the box will NOT be accepted. NO EXCEPTIONS!
  

 

RETURN PROCEDURE

• Returns are only accepted with a shipment tracking number provided to us via email or phone within the time mentioned above. Our THREE CALENDAR DAYS POLICY IS STRICTLY ENFORCED ON REFUNDS.
• A 10% restocking fee will apply ($20 minimum fee per item). You are risking very little to save a lot.
  **NOTICE - any item priced under $20 is non-refundable.**
• NO refund will be given for any lingerie items.
• A Return Authorization Code must be obtained from us and it must be visible on the outside of the returned box.

  Please don’t hesitate to call (503-543-0291) for any questions regarding exchanges, refunds or new orders. The construction of all our gowns is easy for alterations; there is a minimum 4” seam allowance in all of our gowns. We have many styles in stock, so if you are looking for a style in particular call or e-mail a picture and we will try our best to help you find the perfect dress for you. We have several sizes in stock, but we can order your size and color if it is not in our warehouse.